The Portal Access page defines the logon name and password, by machine ID, required to use Live Connect as a machine user remotely. A Live Connect session run by a machine user is called Portal Access. The functions displayed using Portal Access are determined by the System > Machine Role page.
Note: You can download a Live Connect PDF from the first topic of online help.
Accessing Portal Access Locally
Machine users do not have to logon to Portal Access locally. Clicking the agent icon in the system tray of their machine initiates the Portal Access session without having to logon.
Accessing the Portal Access Logon Page Remotely
A machine user can display the Portal Access logon page for their own machine from another machine as follows:
Re-Enabling User Logons
Machine user logons follow the same Logon Policy as VSA user logons. If a user attempts to logon too many times with the wrong password their account will automatically be disabled. You can re-enable the logon by setting a new password or waiting for the disable account time to lapse.
Customizing Portal Access
Portal Access sessions can be customized using System > Customize > Live Connect, including adding a logo, welcome page and links to other URLs.
Enter the Logon Name the user must use to log into the VSA to initiate chat sessions, enter or view tickets and/or get remote access to their machine. Logon names and passwords are case sensitive. Passwords must be at least six characters long. The Logon Name defaults to the machineID.groupID name.
Create Password, Confirm Password
Define a password for the machine user logon. Passwords must be at least 6 characters long. The machine user can change the password after the VSA user assigns one.
Click Apply to apply the Portal Access logon name and password to the selected machine ID.
Permanently remove the Portal Access logon credential from the selected machine ID.
The Portal Access logon name assigned to this machine ID.
User Web Logon