System > Request Support
Use this function to contact Kaseya support. Answers to common questions are posted to the Support Forum at http://www.kaseya.com/kforum. The Support Forum hosts an interactive community of Kaseya users that discuss a wide variety of issues and solutions on a daily basis. Subscribe to the forum to get new posts of interest directly emailed to you as new information appears.
Kaseya support engineers can solve problems with your system quickly and efficiently when they can directly access your KServer. We realize the security implications of providing access to your server. To protect this login, your system creates a secure login. No one has access to the password, not even the Kaseya support engineer.
Create button
Create a kaseyasupport master administrator account on your system. The password gets changed every time you click this button. Your system securely transmits this information to a Kaseya Support system. The Kaseya Support engineer can use our system to log into your system and help solve any problems. For security reasons, our support engineers never have access to this password.
Your Information
Typically Kaseya support needs some basic information about your system to begin providing support. Your email address and Customer ID at a minimum.
Submit Trouble Tickets
There are three ways to submit support requests to Kaseya.
You can directly create and track tickets in our support system by clicking the Login button.
Email requests to support@kaseya.com
Call our support engineers from 6am to 6pm Eastern Time, Monday through Friday at 1-415-694-5700.
Note: You can track any and all tickets you submit through the Login system. Tickets submitted via support@kaseya.com or the phone can not be tracked by you through the online system.