Integrating Servers

Admin > Service Desk > RMM Integration Settings

In this first procedure you integrate your BMS instance with a Kaseya VSA server.

VSA Prerequisites

• Identify the VSA address.
• Create a dedicated VSA user account used by BMS to access the VSA. Example: BMS_service
• Ensure ticket creation events in the VSA create tickets in the Ticketing module of the VSA.

Procedure

1. Select the Admin > Service Desk > RMM Integration Settings page.

   

2. Click New.
3. Enter the following fields in the General Settings tab, Configuration Options section.
   • Enable RMM Integration - Enable or Disable
   • Integration Name - Enter a unique name for this integration.
   • Integration Type - Kaseya
   • Integrator Username - Enter the VSA username BMS uses to access the VSA. This should be a dedicated service account, such as BMS_service.
   • Integrator Password - Enter the password for the BMS service account.
   • Server Address (IP-Port) - Enter the IP address for the VSA.
   • Callback URL - Enter the URL used by the VSA to update the BMS, using the following format:

     https://bms.kaseya.com/KaseyaCallback.aspx?Client=<yourcompanyname+secondword>

     For example:

     https://bms.kaseya.com/KaseyaCallback.aspx?Client=kaseya+demo

4. Click Save to save the integration.