Customer contacts can use the My Messages page to send and receive messages with BMS support personnel and other customer accounts contacts. These messages are not linked to tickets.
When you receive new messages from support personnel, you will see an envelope icon with a count of unopened tickets in the upper left hand corner, indicating messages are waiting for you.
Actions
Compose Message - Creates a new message.
Reply - Replies to receives message.
Archive/Archived - Move selected messages to the Archived folder.
Delete - Deletes selected messages.
Inbox - Moves selected messages to the Inbox folder.
Starred - This folder lists messages that have the star toggled on.
Save/Draft - Saved unsent messages are stored in the Draft folder.
with a count of unopened tickets in the upper left hand corner, indicating messages are waiting for you.