Add a Continuum integration record in Kaseya® BMS™.
Select Admin > Service Desk > RMM Integration Settings.
Click New to create your integration.
Enter the following in the General Settings > Configuration Options section.
Integration Name - Enter a name that is easy to understand. You may want to add other integrations later.
Integration Type - Select Continuum from the drop-down list.
Integrator Username - Create an "integrator username" you will use later to integrate with Continuum.
Integrator Password - Create an "integrator password".
API Token - Enter the API token provided by Continuum.
Note: You can identify the API Token in Continuum by navigating to the Admin > My Company > PSA Integration page.
In Kaseya® BMS™, enter the following in the General Settings > Ticket Defaults section.
Priority - Select a default priority.
Queue- Select the queue you want tickets created from Continuum monitoring alerts to be assigned to. For example, Monitoring Alert Tickets, if you created that in step 1.
Ticket Type - Select a default ticket type.
Ticket Note Type - Select a default note type. General Notes is fine.
Ticket Source - Select a default ticket source. Monitoring System is recommended.
