Integrating Live Connect v2

From within a BMS ticket you can launch a VSA Live Connect session to a machine by clicking the associated hardware asset.

Prerequisites

• VSA v9.4
• SSL enabled on VSA with valid certificate
• The latest version of the Kaseya Live Connect app from VSA v9.4.
• Allow popups for all sites on the browser you are using during configuration.

Configuration

1. Register your BMS instance in the target VSA.
   • See the VSA > System > OAuth Clients help topic for instructions.
   • Provide a Redirect URL. The format should be:
     https://<BMS-domain-name>/OAuth/KaseyaVSACallback.aspx
   • Provide an email address that will send you a Client ID and Client Secret.
2. Enter the Client ID and Client Secret from the mail into the Live Connect tab in BMS.
3. Save the RMM Integration Settings record with the new Client ID and Client Secret values entered.
4. Click the Connect via OAuth button.
5. Save your changes to this RMM Integration Settings record.
6. Navigate to the BMS > Admin > Security Roles page.
7. Edit the security roles used by your Service Desk technicians. For example: Service Desk Manager.
8. For each security role that applies, ensure the Kaseya Live Connect special feature is checked in the Service Desk section of the Permissions tab.
9. For each user that will be using the BMS Live Connect feature, download and install the VSA Live Connect app on his or her local computer.
10. Verify the Live Connect integration when you get to step 4 of Review Ticket Integration v2. Live Connect can be launched from:
    • The Service Desk > Asset Management > Hardware Assets page
    • The View Ticket tab of an open ticket.
    • The Search Hardware Assets dialog used to select a hardware asset and link it to a ticket.