Contacts

Mobile > Contacts

The Contacts page backs up and restores the contact lists of devices. If a device is lost or stolen, the contact list can be restored to a new device. A contact list may also need to be restored to an existing device if the device is wiped (reset) and all user data is deleted. If multiple backups exist, you can select the backup to display. When a backup is selected, the names of the contacts are listed on the right side of the page. Clicking a name displays the available information for that contact: emails, addresses, phone numbers and notes.

Actions

• Schedule Backup - Schedules the backups of contact lists of selected devices. Displays the Schedule Contacts Backup window. Schedule once or periodically. Each type of recurrence—Once, Hourly, Daily, Weekly, Monthly—displays additional options appropriate for that type of recurrence. Periodic scheduling includes setting start and end dates for the recurrence. Options can include:
  • Schedule will be based on the timezone of the agent (rather than server) - If checked, time settings set in the Scheduler dialog reference the local time on the agent machine to determine when to run this task. If blank, time settings reference server time, based on the server time option selected in System > Preferences. Defaults from the System > Default Settings page.
  • Distribution Window - Reschedules the task to a randomly selected time no later than the number of periods specified, to spread network traffic and server loading. For example, if the scheduled time for a task is 3:00 AM, and the distribution window is 1 hour, then the task schedule will be changed to run at a random time between 3:00 AM and 4:00 AM.
  • Skip if offline - If checked and the machine is offline, skip and run the next scheduled period and time. If blank and the machine is offline, run the task as soon as the machine is online again.
  • Exclude the following time range - Applies only to the distribution window. If checked, specifies a time range to exclude the scheduling of a task within the distribution window. Specifying a time range outside of the distribution window is ignored by the scheduler.
• Backup Now - Backs up contacts list of selected device immediately.
• Restore - Restores contact lists of selected devices. A dialog displays so you can select the backup you want to restore.
• Refresh - Refreshes the page.
• Backup - Selects the contacts to display on the right side of the page.

Tables Columns

• (App Status) - The status of the Kaseya Agent app on the user's device.

- An invitation is sent to the user to install the Kaseya Agent app on the user's device.

- The app is installed and working normally.

- A command is pending for the Kaseya Agent app on the user's device.

• (Device OS)

- Android

- Apple

- Blackberry

• Track

- Tracking has started and the device is checking in.

- Tracking is pending and will start when the device checks-in.

(blank) - Tracking is not enabled.

• Device.GroupID - The device identifier and machine group in Mobile Device Management.
• Phone Number - The phone number of the device. Some mobile devices do not have phone numbers.
• Number of Backups - Number of backups created.
• Date of Latest Backup - Date/time of latest backup.
• Date of Latest Restore - Date/time of latest restore.

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