Device Alerts

Mobile > Device Alerts

The Device Alerts page sets alert conditions for devices and can optionally send a message to one or more devices. Types of alerts include:

• Device Offline - The device has failed to check-in a specified number of minutes.
• Lost Device Checks In - A device checks in after being marked as lost.
• Device Checks In - A device checks in.
• Prompt Agent - Prompts the user of the device, after the device has failed to check in a specified number of minutes. Applies to iOS only.

Summary tab

Provides a summary view of all alert conditions configured and enabled for each device.

Action

• Send Message - Sends a message to one or more selected devices. IOS devices receive a push notification. Android devices receive an SMS message.

Table Columns

• (App Status) - The status of the Kaseya Agent app on the user's device.

- An invitation is sent to the user to install the Kaseya Agent app on the user's device.

- The app is installed and working normally.

- A command is pending for the Kaseya Agent app on the user's device.

• (Device OS)

- Android

- Apple

- Blackberry

• Track - If checked or the tracked icon displays, the device is being tracked.
• Device.GroupID - The device identifier and machine group.
• Owner - The owner of the device.
• Phone Number - The phone number of the device. Some mobile devices do not have phone numbers.
• Device Offline - If checked, a device failed to check-in a specified number of minutes.
• Lost Device Checks In - If checked, a device marked as lost has checked in.
• Device Checks In - If checked, a device checks in.
• Prompt Agent - If checked, prompts the user of the device, after the device has failed to check in a specified number of minutes.

Device Offline tab

A Device Offline alert occurs when a device fails to check-in within a specified number of minutes.

Action

• New / Edit - Creates or edits a Device Offline alert condition.
  • Device has not checked in for (minutes) - Specifies the number of minutes to wait after the last check in from the device.
  • Rearm alert after (minutes) - Once the alert has been created, specifies how long to wait before resending another email or creating another ticket. Rearm is canceled if the alert condition no longer exists.
  • Create Ticket - Creates a ticket in response to the alert condition.
  • Email Recipients (Comma separate multiple addresses) - Email recipients to be notified in response to an alert condition.
  • Subject - The subject of the email notification.
  • Message - The body text of the email notification.
• Delete - Deletes the alert condition.
• Enable - Re-enables the alert condition.
• Disable - Disables the alert condition without permanently deleting it. No alerts will be created while the alert condition is disabled.

Note: This tab shares the same table column descriptions as described above.

Lost Device Checks In tab

A Lost Device Checks in alert occurs when a device checks in after being marked as lost.

Action

• New / Edit - Creates or edits a Lost Device Checks in alert condition.
  • Rearm alert after (minutes) - Once the alert has been created, specifies how long to wait before resending another email or creating another ticket. Rearm is canceled if the alert condition no longer exists.
  • Create Ticket - Creates a ticket in response to the alert condition.
  • Email Recipients (Comma separate multiple addresses) - Email recipients in response to an alert condition.
  • Subject - The subject of the email notification.
  • Message - The body text of the email notification.
• Delete - Deletes the alert condition.
• Enable - Re-enables the alert condition.
• Disable - Disables the alert condition without permanently deleting it. No alerts will be created while the alert condition is disabled.

Note: This tab shares the same table column descriptions as described above.

Device Checks In tab

A Device Checks in alert occurs when a device checks in.

Action

• New / Edit - Creates or edits a Device Checks in alert condition.
  • Rearm alert after (minutes) - Once the alert has been created, specifies how long to wait before resending another email or creating another ticket. Rearm is canceled if the alert condition no longer exists.
  • Create Ticket - Creates a ticket in response to the alert condition.
  • Email Recipients (Comma separate multiple addresses) - Email recipients in response to an alert condition.
  • Subject - The subject of the email notification.
  • Message - The body text of the email notification.
• Delete - Deletes the alert condition.
• Enable - Re-enables the alert condition.
• Disable - Disables the alert condition without permanently deleting it. No alerts will be created while the alert condition is disabled.

Note: This tab shares the same table column descriptions as described above.

Prompt Agent tab

A Prompt Agent alert prompts the user of the device, after the device has failed to check in a specified number of minutes. Applies to iOS devices only.

Action

• New / Edit - Creates or edits a Prompt Agent alert condition.
  • Device has not checked in for (minutes) - Specifies the number of minutes to wait after the last check in from the device.
  • Rearm alert after (minutes) - Once the alert has been created, specifies how long to wait before resending another email or creating another ticket. Rearm is canceled if the alert condition no longer exists.
  • Create Ticket - Creates a ticket in response to the alert condition.
  • Email Recipients (Comma separate multiple addresses) - Email recipients in response to an alert condition.
  • Subject - The subject of the email notification.
  • Message - The body text of the email notification.
• Delete - Deletes the alert condition.
• Enable - Re-enables the alert condition.
• Disable - Disables the alert condition without permanently deleting it. No alerts will be created while the alert condition is disabled.
• Send Message Now - Sends the prompt immediately.

Note: This tab shares the same table column descriptions as described above.