The Device Alerts page sets alert conditions for devices and can optionally send a message to one or more devices. Types of alerts include:
Device Offline - The device has failed to check-in a specified number of minutes.
Lost Device Checks In - A device checks in after being marked as lost.
Device Checks In - A device checks in.
Prompt Agent - Prompts the user of the device, after the device has failed to check in a specified number of minutes. Applies to iOS only.
Disallowed Apps - A disallowed app has been detected on a device.
Required Apps - A required app is missing from a device.
The list of device IDs you can select on this page depends on the Device ID / Machine Group filter and the scope you are using.
Summary tab
Provides a summary view of all alert conditions configured and enabled for each device.
Action
Send Message - Sends a message to one or more selected devices. IOS devices receive a push notification. Android devices receive an SMS message.
Table Columns
(Device Status) - The status of the Kaseya Agent app on the user's device.
- Created
- Invitation failed
- Invited - An invitation is sent to the user to install the Kaseya Agent app on the user's device.
- Invitation rejected
- Installing
- Install failed
- Normal - The app is installed and working normally.
- Command pending
- Command sent
- Unresponsive
- Processing
- Command sent - retry
- Opt out
- Command sent - failed
(Device OS)
- Android
- Apple
- Blackberry
Track - If checked or the tracked icon displays, the device is being tracked.
Device.GroupID - The device identifier and machine group.
Owner - The owner of the device.
Phone Number - The phone number of the device. Some mobile devices do not have phone numbers.
Device Offline - If checked, a device failed to check-in a specified number of minutes.
Lost Device Checks In - If checked, a device marked as lost has checked in.
Device Checks In - If checked, a device checks in.
Prompt Agent - If checked, prompts the user of the device, after the device has failed to check in a specified number of minutes.
Device Offline tab
A Device Offline alert occurs when a device fails to check-in within a specified number of minutes.
Action
New / Edit - Creates or edits a Device Offline alert condition.
Device has not checked in for (minutes) - Specifies the number of minutes to wait after the last check in from the device.
Rearm alert after (minutes) - Once the alert has been created, specifies how long to wait before resending another email or creating another ticket. Rearm is canceled if the alert condition no longer exists.
Create Ticket - Creates a ticket in response to the alert condition.
Email Recipients (Comma separate multiple addresses) - Email recipients to be notified in response to an alert condition.
Subject - The subject of the email notification.
Message - The body text of the email notification.
Delete - Deletes the alert condition.
Enable - Re-enables the alert condition.
Disable - Disables the alert condition without permanently deleting it. No alerts will be created while the alert condition is disabled.
Note: This tab shares the same table column descriptions as described above.
Lost Device Checks In tab
A Lost Device Checks in alert occurs when a device checks in after being marked as lost.
Action
New / Edit - Creates or edits a Lost Device Checks in alert condition.
Rearm alert after (minutes) - Once the alert has been created, specifies how long to wait before resending another email or creating another ticket. Rearm is canceled if the alert condition no longer exists.
Create Ticket - Creates a ticket in response to the alert condition.
Email Recipients (Comma separate multiple addresses) - Email recipients in response to an alert condition.
Subject - The subject of the email notification.
Message - The body text of the email notification.
Delete - Deletes the alert condition.
Enable - Re-enables the alert condition.
Disable - Disables the alert condition without permanently deleting it. No alerts will be created while the alert condition is disabled.
Note: This tab shares the same table column descriptions as described above.
Device Checks In tab
A Device Checks in alert occurs when a device checks in.
Action
New / Edit - Creates or edits a Device Checks in alert condition.
Rearm alert after (minutes) - Once the alert has been created, specifies how long to wait before resending another email or creating another ticket. Rearm is canceled if the alert condition no longer exists.
Create Ticket - Creates a ticket in response to the alert condition.
Email Recipients (Comma separate multiple addresses) - Email recipients in response to an alert condition.
Subject - The subject of the email notification.
Message - The body text of the email notification.
Delete - Deletes the alert condition.
Enable - Re-enables the alert condition.
Disable - Disables the alert condition without permanently deleting it. No alerts will be created while the alert condition is disabled.
Note: This tab shares the same table column descriptions as described above.
Prompt Agent tab
A Prompt Agent alert prompts the user of the device, after the device has failed to check in a specified number of minutes. Applies to iOS devices only.
Action
New / Edit - Creates or edits a Prompt Agent alert condition.
Device has not checked in for (minutes) - Specifies the number of minutes to wait after the last check in from the device.
Rearm alert after (minutes) - Once the alert has been created, specifies how long to wait before resending another email or creating another ticket. Rearm is canceled if the alert condition no longer exists.
Create Ticket - Creates a ticket in response to the alert condition.
Email Recipients (Comma separate multiple addresses) - Email recipients in response to an alert condition.
Subject - The subject of the email notification.
Message - The body text of the email notification.
Delete - Deletes the alert condition.
Enable - Re-enables the alert condition.
Disable - Disables the alert condition without permanently deleting it. No alerts will be created while the alert condition is disabled.
Send Message Now - Sends the prompt immediately.
Note: This tab shares the same table column descriptions as described above.
Disallowed Apps tab
A Disallowed App alert occurs when a disallowed app has been detected on a device.
Action
New / Edit - Creates or edits a Disallowed App alert condition.
Rearm alert after (minutes) - Once the alert has been created, specifies how long to wait before resending another email or creating another ticket. Rearm is canceled if the alert condition no longer exists.
Create Ticket - Creates a ticket in response to the alert condition.
Email Recipients (Comma separate multiple addresses) - Email recipients in response to an alert condition.
Subject - The subject of the email notification.
Message - The body text of the email notification.
Delete - Deletes the alert condition.
Enable - Re-enables the alert condition.
Disable - Disables the alert condition without permanently deleting it. No alerts will be created while the alert condition is disabled.
Note: This tab shares the same table column descriptions as described above.
Required Apps tab
A Required Apps alert occurs when a required app is missing from a device.
Action
New / Edit - Creates or edits a Required Apps alert condition.
Rearm alert after (minutes) - Once the alert has been created, specifies how long to wait before resending another email or creating another ticket. Rearm is canceled if the alert condition no longer exists.
Create Ticket - Creates a ticket in response to the alert condition.
Email Recipients (Comma separate multiple addresses) - Email recipients in response to an alert condition.
Subject - The subject of the email notification.
Message - The body text of the email notification.
Delete - Deletes the alert condition.
Enable - Re-enables the alert condition.
Disable - Disables the alert condition without permanently deleting it. No alerts will be created while the alert condition is disabled.
Note: This tab shares the same table column descriptions as described above.
- Created
- Invitation failed
- Invited - An invitation is sent to the user to install the Kaseya Agent app on the user's device. 
- Invitation rejected
- Installing
- Install failed
- Normal - The app is installed and working normally.
- Command pending
- Command sent
- Unresponsive
- Processing
- Command sent - retry
- Opt out
- Command sent - failed
- Android
- Apple
- Blackberry
displays, the device is being tracked.