Lost Devices

Mobile > Operations > Lost Devices

The Lost Devices page marks a device as lost or found and sets the actions to be taken if a device is lost or stolen. The list of device IDs you can select on this page depends on the Device ID / Machine Group filter and the scope you are using.

Actions

• Mark Device as Lost - Marks selected devices as lost.
• Mark Device as Found - Marks selected devices as found.
• Send Message - Sends a message to the device.
• Lock Device - If checked, the device is locked, preventing user access.
• Sound Stolen Alarm on Device - If checked, the device repeatedly says "This phone is stolen." whenever it is turned on. This alarm can be disabled by wiping the device.
• Wipe Device - If checked, the device is reset back to its default settings. Wiping a device deletes all user data, including the management app (agent)Kaseya Agent app. The Kaseya Agent app can no longer check-in after wiping the device.
• Clear Passcode - Resets passcodes on managed iOS devices. A reset unlocks the device, allowing the user to either use the device with no passcode or to set a new passcode. Clearing the passcode does not change the underlying security profile. If the device is configured to require a passcode, the user is immediately prompted to enter a new one.
• Refresh - Refreshes the page.

Table Columns

• (Device Status) - The status of the Kaseya Agent app on the user's device.

  - Created

  - Invitation failed

  - Invited - An invitation is sent to the user to install the Kaseya Agent app on the user's device.

  - Invitation rejected

  - Installing

  - Install failed

  - Normal - The app is installed and working normally.

  - Command pending

  - Command sent

  - Unresponsive

  - Processing

  - Command sent - retry

  - Opt out

  - Command sent - failed

• (Device OS)

  - Android

  - Apple

  - Blackberry

• Track

  - Tracking has started and the device is checking in.

  - Tracking is pending and will start when the device checks-in.

  (blank) - Tracking is not enabled.

• Device.GroupID - The device identifier and machine group.
• Phone Number - The phone number of the device. Some mobile devices do not have phone numbers.
• Lost - If checked, the device has been marked as lost or stolen.
• Wipe - If checked, the phone has been wiped (reset) back to its default settings. Wiping a a device deletes all user data.
• Lock - If checked, the device is locked, preventing user access.
• Sound Alarm - If checked, the device repeatedly says "This phone is stolen." whenever it is turned on, unless the phone wiped (reset) back to its default settings. Wiping a device deletes all user data.