Service Desk Overview

Welcome to Service Desk!

The Service Desk module manages an organization's response to a support issue. A support issue may be a question, a problem, a request for service, or a suggestion for a future enhancement.

Before you begin your implementation of Service Desk we recommend you review all the overview topics listed in this section, to orient yourself to the Service Desk structure and design.

• Planning for Service Desk
• Automation in Service Desk
• Service Desk User Security
• Integration Options in Service Desk

Additional Resources

Service Desk demos, training, documentation, and Kaseya Professional Services consulting are all available to help quickstart your implementation of Service Desk.

Topic 3645: Send Feedback. Download a PDF of this online book from the first topic in the table of contents. Print this topic.