Role Preferences

The Role Preferences page defines ticket preferences by role. Role Preferences can be overridden by User Preferences. Role Preferences includes:

Email send delay
Color coding of tickets in the tickets selector table.
Columns displayed by default in the tickets selector table.
Field permissions in the ticket editor by user role and desk definition.

Role Preferences tabs are organized as follows.

General tab
- Role Properties tab
- Default Columns tab
Service Desks tab

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