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Holidays

Service Desk > Configure > Holidays

The Holidays page is used to define holidays by specific date. Once defined, they are listed in the Days Covered drop-down list in the Standard Hours tab of the Coverage Schedules page. You can change the date of each holiday at any time—for example, at the beginning of each year—without having to reapply them to your coverage schedules.

Default Holidays

You don't have to define hours of coverage for each holiday separately. Instead define hours of coverage for a record called Default Holidays in the Days Covered drop-down list. This adds all holidays in the Holidays table to that coverage schedule. If you don't define hours of coverage for a specific holiday by exception, then each holiday in the Holidays table uses the hours of coverage defined for Default Holidays.

Actions

  • New - Click New to display the Add Holiday window.
    • Description - The name of the holiday. This middle pane identifier can not be changed once you save it.
    • Date - Enter the calendar date for the holiday.
  • Edit - Changes the date of an existing holiday.
  • Delete - Deletes an existing holiday.