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Service Desk Reports
The following Service Desk reports are created using Info Center > Reporting > Reports.
- Service Desk - Custom Tickets - Displays a customizable ticket report.
- Service Desk - Tickets - Displays Service Desk ticket summary information and ticket details.
- Service Desk - Service Goals - Displays summary information and ticket details related to meeting Service Desk goals.
- Service Desk - Service Hours - Displays summary information and ticket details related to Service Desk hours worked.
- Service Desk - Service Times - Shows how many tickets have been created, closed, resolved, past due within fixed time buckets.
- Service Desk - Service Volumes - Shows the number of tickets in each month that belong to each possible value in a specified ticket column.
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