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Tasks Associated With Tickets

Service Desk > Operations > Tasks Associated With Tickets

The Task Associated with Tickets page lists all tasks you are authorized to see, displayed as a list of rows in a table. Tasks are identified by ticket and task number, separated by a period. For example IN006178.3 indicates the third task in ticket IN006178. See Task Information.

Actions

  • New - Creates a new task for ticket. See Adding / Editing a Task.
  • View - Displays a task without allowing any edit changes. Selected users may only have access to view a task, depending on their role. You can select multiple tasks and page from one task to the next in View mode.
  • Edit - Edits a selected task.
  • Add Note - Enters notes and reports hours worked for a selected tasks. See The Add Note Dialog.