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Global Settings

Service Desk > Common Configuration > Global Settings

The Global Settings page sets options that apply to the entire Service Desk module.

Actions

  • Edit - Edits global settings for the Service Desk module.
    • Activate Service Desk - Check to activate Service Desk. Uncheck to deactivate Service Desk.
    • Use the color picker to select the background color for each type of note.
      • Hidden Note Color - Hidden ticket notes do not notify the submitter by email and hide the note from machine users viewing the ticket using Portal Access.
      • System Note Color - A note created by a system event, such as the start of a service procedure.
      • Task Note Color - A note created for a task within a ticket.
      • Hidden Task Note Color - Hidden task notes do not notify the submitter by email and hide the note from machine users viewing the ticket using Portal Access.
      • Normal Note Color - The color displayed by public notes for the entire ticket.