Migrating Tickets from the Ticketing Module

You can migrate tickets from the Ticketing module, as well as import Service Desk tickets into the Ticketing module.

Migrating Tickets from Ticketing into Service Desk

The paging area of Migrate Tickets displays all the tickets visible to you in the Ticketing > View Summary page.

1. Select the tickets you want to migrate in the paging area. Click Select All to select all tickets.
2. Click Migrate to migrate all the selected tickets into Service Desk.

Importing Service Desk Tickets into Ticketing

1. Export selected tickets in Service Desk to an XML file on your local machine or network, using System > Import Center.
2. Click Import in Ticketing > Migrate Tickets and select the XML file you created in step 1 above.

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