Searching Tickets

Enter a search string in the Search edit box. Only rows containing the search string in the Ticket Id, Summary, Description or Notes fields are displayed. You can also use the Goto action button to search for a ticket by ticket ID.

Advanced Searches

Users can enter both words and phrases when using the Search field in Tickets and Search All. Searches are not case sensitive.

	Sample Data
	`agent only` `agent and machine group` `machine only` `agent machine`
Example	Returns
`agent`	`agent only` `agent and machine group` `agent machine`
`"agent machine"`	`agent machine`

Search replaces common words—such as the, on, when, for, is—with and. You can see the entire list by running the following SQL query:
select * from sys.fulltext_system_stopwords where language_id = 0

Example

Returns

an agent for you

agent only

agent and machine group

agent machine

an agent for you on the machine

(An agent for you on the machine is interpreted as agent and machine. The words an, for, you, on, the are removed.)

agent and machine group

agent machine

Users may use *, but must at least have the starting word. * at the end returns nothing.

Example

Returns

agen*

agent and machine group

agent machine

agent only

*gent

(nothing)

Users can use and, or and not words.

Example	Returns
`agent and machine`	`agent and machine group` `agent machine`
`agent or machine`	`agent only` `agent and machine group` `machine only` `agent machine`
`agent and not machine`	`agent only`