Status tab

Service Desk > Desk Definition > Edit > Properties > Status tab

Define an identifier and description for a status code. Status codes represent the state a ticket is in, regardless of any other classification. Possible types of status codes include: Open, Closed, On Hold, Awaiting User Feedback, Under Investigation, etc.

• Parent ID - The name of the desk definition.
• ID - The record identifier.
• Description - A brief description of this ID.