Custom Fields tab

Add custom fields to this desk definition. When a ticket is created, these custom fields are available for data entry. A corresponding property variable is also created for each custom field you define. You can order the display of custom fields in the ticket editor by using the Move Up and Move Down buttons. Custom reports do not support more than 40 custom fields.

ID - The record identifier. Allows the hyphen (-) and underscore character (_).
Screen Caption - The label for the custom field in windows.
Report Title - The label for the custom field in reports.
Field Format - The data type for the custom field. Includes:
- Amt - Positive or negative number, up to 2 decimal places.
- Boolean - Displays a Default Value checkbox. If checked, the default value is true. If unchecked, the default value is false. A boolean custom field remains editable if set to required in an editing template.
- Date - Any date.
- Datetime - Any date and time.
- Integer - Positive or negative number, whole number only.
- List - A list of string values. If selected, these additional fields display.
  - Value to Add to the List - Enter a value to add to the list.
  - Add Item - Click to add an entered value to the list.
  - Values Added to the List - Displays a list of values.
  - Delete Item - Click to delete a selected value.
- MultiLine String - Displays an edit box that supports multiple lines of text.
- Quantity - Positive or negative number, up to 5 decimal places.
- Rate - Positive or negative number, up to 5 decimal places.
- Rich Text - Displays an edit box that supports rich text entry.
- String - Any alphanumeric string value.
Default Value - The default value for the custom field.