Service Desk > Operations > Tickets > Add/Edit > Related Times tab
Click the Related Items tab to link items to your ticket and view a list of existing linked items to your ticket. This includes other tickets as well as KB articles.
You can add tickets to the Related Tickets table without opening a ticket, by selecting two or more rows in the ticket table and clicking the Ticket > Link button.
A service desk procedure can automate the creation of related tickets using the linkTickets() step. A service desk procedure can also return a list of related tickets using two property variables: [$RelatedTicketsAsBulletList$] and [$RelatedTicketsAsString$]. See Ticket Properties and Variables for a list of property variables.
Tab Sections
(Related Items) - The list of tickets and KB articles related to the current ticket. Usually blank when a ticket is first created.
Related Ticket Details - Displays the related item contents in the bottom pane, including Priority, Description and Notes.
Actions
Link Related Item - Click this icon to display a search window of all other tickets and KB articles you are authorized to view. You can add one item at a time to the Related Items list. When the search window opens you can click the column drop-down arrow to hide or show columns and filter the list of items in the search list.
to hide or show columns and filter the list of items in the search list.