Time Tracking and Service Desk

You can optionally report hours worked and add notes to Service Desk:

• Using Session Timers in the Ticket Editor - Requires "session timers" be enabled by desk definition and by user role.
• Using System Timers with Service Desk - Requires timers be enabled. See Time Tracking > Configuring Time Tracking.
• Using Timesheets with Service Desk - Requires timesheets be enabled. See Time Tracking > Configuring Time Tracking.