Timers

A timer control panel displays in the upper right hand corner of the VSA, just below the Role/Scope Selector.

Timers enable you to record the time you take to perform a task. Then you can add the elapsed time as a timesheet entry. You can run multiple timers concurrently. The entries you create display in the Time Tracking > My Timesheets page.

Timers don't have to turn off when you log out of the VSA. You can log back in several hours later and apply the elapsed time then.

Note: See Time Tracking configuration options.

Adding a Timer

Timer entries can be applied using the following work types:

• Creating an Administrator Task Timer Entry
• Creating a Customer / Work Order Timer Entry
• Creating a Service Desk Ticket Timer Entry

Working with Timers

Once a timer is added, a selected timer in the timer bar displays the color and name of the timer. When a timer is running, the Pause button displays. When a timer stops, the Play button displays. You can run multiple timers if this is enabled in Time Tracking > Settings.

Timer Action Buttons

Hovering the mouse cursor over a specific timer activates the action buttons for that timer.

• The timer's color, label and elapsed time are displayed.
• Both the label field and the color field are editable.
• Click the Checkmark icon to display the Apply Time window. You can edit your time entry, including the elapsed time, and either:
  • Apply and Remove - Apply your time entry to your timesheet and remove the timer.
  • Apply and Reset - Apply your time entry to your timesheet and reset the timer to 0.
• Ctrl+click the Checkmark icon to apply your elapsed time to your timesheet immediately, in the cell for today's date. You can edit the time entry later using Time Tracking > My Timesheets.
• The Reset Timer icon resets the eclipsed time back to 0.
• The Remove Timer icon removes the timer without applying elapsed time to your spreadsheet.

Add Time Action Buttons

Hovering the mouse cursor over the New Timer icon timer activates the action buttons for that icon.

• Click New Timer to create a new timer.
• Click Pause All to stop all timers at once.
• Click Delete All to remove all timers.