ADESK-125

Added an error message warning when saving a service procedure in the procedure editor. The user is warned that a Service Desk sub-procedure cannot be saved to a Shared cabinet, only to a folder underneath the Shared cabinet.

ADESK-136

Error text has been added to a window if you attempt to group update several tickets and one or more of those tickets are closed.

ADESK-555

Custom field IDs in Service Desk now accept dashes and underscore characters.

ADESK-62

You can now include hyphen (-) and underscore (_) characters in the unique ticket number prefix created for each service desk.

ADESK-241

You can now unlink tickets in Service Desk.

ADESK-507

In Service Desk, you can now perform a group update of 'Rich Text' custom fields in tickets.

ADESK-580

Service Desk > Role Preferences was updated to allow for a negative ticket age value, meaning a specified number of days earlier than a target date, consistent with User Preferences.

ADESK-151

Service Desk task grid dates were updated to be in compliance with the date format selected on the System > Local Settings page.

ADESK-168

Service Desk > Coverage Schedules page now prevents you from creating a new policy with a name that duplicates an existing policy.

ADESK-195

Corrected a display only error when values in List type custom fields were deleted but did not appear to be deleted in the Service Desk > Desk Definition > Custom Fields tab > Change Custom Fields dialog.

ADESK-455

Added an option in both staged service procedures and ticket change service procedures to test if a Service Desk ticket has been re-opened.

ADESK-477

Fixed an issue associated with deleting, changing and renaming custom fields in Service Desk.

ADESK-536

The Service Hours Report was updated to correct a report generation error when certain parameters were used.

ADESK-543

In Service Desk, both summaries now display correctly in a hidden note when two tickets are merged.

ADESK-560

An issue with the WEEKDAY setting for running goal procedures in Service Desk was corrected.

ADESK-574

Fixed an issue preventing notes created using the "AddNote()" step in Service Desk De-Dup procedures from being copied to the PSA module.

ADESK-599

A description of the Note Templates drop-down list in the Service Desk documentation was removed.

ADESK-606

Updated a Service Query to eliminate creating the same index twice.

ADESK-610

Fixed the chart layout on the Service Desk Times legacy report so that data doesn't overlap.

ADESK-614

The ticket editor now shows and allows the user to use the "Apply Timer Time" and "Pause Timer" options.

ADESK-616

Corrected an issue causing the session timer combo box called 'Show All Tickets' to time out.

ADESK-622

Corrected an issue with Service Desk tickets that caused the 'Work Order' field to be blank after a save, if the 'Required with Note' option was set.

ADESK-649

Clicking a Service Desk ticket URL in an email notification now displays the ticket after you logon to the VSA.

ADESK-664

The 'Ticket Status' and 'Status' columns of the Service Desk > Ticket Tasks report part were updated to display descriptive string values instead of a 0 or 1 value.

ADESK-76

Negative numbers can no longer be entered in the Service Desk > Desk Definition > Edit > General Info tab > Auto Archive Tickets (days) field.

ADESK-788

Seeded custom fields in predefined desk definitions now obey their role permission settings.

ADESK-806

The online help helpID of the Service Desk > Resend Time Entries page was updated.

ADESK-808

Corrected an error that occurred when filtering a Service Desk view using a user pool.

ADESK-818

Fixed an issue with setting the Description permission to View Only.

ADESK-837

Updated documentation about boolean custom fields in Service Desk.

ADESK-843

The SourceType column used in ticket requests was expanded to 50 characters to eliminate truncating values used for SourceType matching.

ADESK-850

Fixed an issue preventing an attachment in an email from being viewed because its filename included a %22 string of characters.

ADESK-851

After a validation error occurs on the Tickets dialog, the drop-down values are no longer duplicated.

ADESK-868

Clicking Edit from the View Ticket dialog now assigns the ticket to the current user when the current user is a member of the pool assigned the ticket.

ADESK-871

The online help link for the Service Desk procedure editor now points to the correct help page.

ADESK-94

Service Desk > Policies page now prevents you from creating a new policy with a name that duplicates an existing policy.

APPINF-1073

Fixed an issue that caused notes added using the IE11 browser to display a time entered of 00:00:00 or 12:00:00 on the Notes tab of the Service Desk editor.

APPINF-539

Searching for an organization using the Organization field within the ticket editor now shows a correctly filtered list of organizations and contacts to select from.

APPINF-549

You can now select a subcategory when creating a new Service Desk ticket.

APPINF-559

Fixed an issue preventing the selection of multiple rows in the Service Desk ticket by shift-clicking a set of rows.

APPINF-575

Applies to Chrome only. Fixed an issue with a blank space displaying when a Service Desk ticket has 50+ notes in the ticket.

APPINF-604

Fixed an issue preventing the selection of multiple rows in the Service Desk ticket grid by dragging a box over multiple rows or by shift-clicking a set of rows.

APPINF-623

Applies to IE 11 only. You are now able to click inside the Notes field of a Service Desk ticket and add or edit text.

APPINF-624

Entering values in the 'Projected' field and 'Work Performed' field of a ticket in Service Desk are now saved as expected.

APPINF-671

Corrected an error displayed when clicking the link to an attachment embedded within the note of a Service Desk ticket.

APPINF-677

Fixed an issue that caused a newly added note on the Notes tab of the Service Desk editor to not be saved if the Hours Worked field was required but left blank.

APPINF-931

You can now copy text from the Service Desk ticket editor Notes tab grid.

APPINF-968

Fixed an issue that caused the Work Performed time to be reset to zero.

APPINF-978

Applies to Internet Explorer 11 only. Fixed an issue preventing adding a note using the Notes tab of the Service Desk ticket editor.