Contents   Kaseya® Virtual System Administrator™ Online User Assistance Configuration Configuring the Server System Security Minimum System Requirements Updating or Moving the VSA Logon and Browser Settings Creating Organizations Automatically During Update Getting Started VSA Modules Page Layout Toolbox Status Monitor Administrator Notes Bookmarks Logoff Color Scheme Agents Check-in Icons Live Connect Learning More Agent Agent Overview Agents Agent Icons Machine ID / Machine Group Filter View Definitions Filter Aggregate Table Advanced Filtering Agent Status Agent Logs Log History Event Log Settings Deploy Agents Agent Install Command Line Switches Install Issues and Failures Installing Multiple Agents Create Delete Rename Change Group LAN Watch Install Agents View LAN View AD Computers View AD Users View vPro Copy Settings Import / Export Suspend Agent Menu Check-In Control Working Directory Edit Profile Portal Access Enabling Ticketing for Portal Access Users on Unsupported Browsers Set Credential Update Agent Agent Procedures Agent Procedures Overview Schedule / Create Agent Procedure Editor IF-ELSE-STEP Commands 64-Bit Commands Using Variables Manage Files Stored on Server Variable Manager Folder Rights Distribution Agent Procedure Status Patch Deploy Application Deploy Creating Silent Installs Packager Get File Distribute File Audit Audit Overview Run Audit System Info Installed Apps Add/Remove SW Licenses Name/OS Info IP Info DNS/DHCP Disk Volumes PCI & Disk H/W CPU/RAM Printers Documents Machine Summary File Access Network Access Application Blocker Info Center Inbox Reports Audit - Aggregate Table Audit - Disk Utilization Audit - Inventory Audit - Machine Changes Audit - Machine Summary Audit - Network Statistics Backup > Backup Desktop Policy - Desktop Policy Desktop Policy - Power Savings Executive - Executive Summary System Activity Network Health Score Logs - Admin Notes Logs - Agent Log Logs - Agent Procedure Logs - Alarm Log Logs - Configuration Changes Logs - Event Logs Logs - Event Logs Frequency Logs - KES Log Logs - Log Monitoring Logs - Network Statistics Log Logs - Remote Control Monitoring - Monitor 95th Percentile Monitoring - Monitor Action Log Monitoring - Monitor Alarm Summary Monitoring - Monitor Configuration Monitoring - Monitor Log Monitoring - Monitor Set Monitoring - Monitor Trending Monitoring - Uptime History Patch - Patch Management Security - Security Service Desk - Service Goals Service Desk - Service Hours Service Desk - Service Times Service Desk - Service Volumes Service Desk - Tickets Software - Software Applications Changed Software - Software Applications Installed Software - Software Licenses Software - Software Licenses Summary Software - Software Operating Systems Ticketing - Customizable Ticketing Ticketing - Ticketing Reports Sets Scheduled Reports View Dashboard Layout Dashboard Monitor Monitor Overview Alarms Dashboard List Alarm List Alarm Network Status Alarm Summary Window Alarm Rotator Alarm Ticker Network Status Group Alarm Status Monitoring Set Status Machine Status Device Status Monitor Status Machines Online Top N - Monitor Alarm Chart KES Status KES Threats Dashboard Settings Alarm Summary Suspend Alarms Live Counter Monitor Lists Update Lists By Scan Monitor Sets Define Monitor Sets Counter Thresholds Services Check Process Status Monitor Icons SNMP Sets Define SNMP Set SNMP Set Details Add SNMP Object SNMP Icons Alerts Alerts - Summary Alerts - Agent Status Alerts - Application Changes Alerts - Get Files Alerts - Hardware Changes Alerts - Low Disk Alerts - Event Logs Edit Event Sets Alerts - LAN Watch Alerts - Agent Procedure Failure Alerts - Protection Violation Alerts - New Agent Installed Alerts - Patch Alert Alerts - Backup Alert Alerts - System SNMP Traps Alert Assign Monitoring Auto Learn - Monitor Sets Monitor Log System Check LAN Watch Assign SNMP SNMP Quick Sets Auto Learn - SNMP Sets SNMP Log Set SNMP Values Set SNMP Type Parser Summary Log Parser Log File Parser Definition Assign Parser Sets Log File Set Definition Viewing Log Monitoring Entries Patch Management Patch Management Overview Methods of Updating Patches Configuring Patch Management Patch Processing Superseded Patches Update Classification Patch Failure Scan Machine Patch Status Initial Update Pre/Post Procedure: Patch Management Automatic Update Machine History Machine Update Patch Update Rollback Cancel Updates Create/Delete: Patch Policy Membership: Patch Policy Approval by Policy Approval by Patch KB Override Windows Auto Update Reboot Action File Source Patch Alert Office Source Command Line Patch Location Remote Control Remote Control Overview Control Machine Video Streaming Reset Password Select Type Set Parameters Preinstall RC Uninstall RC User Role Policy Machine Policy FTP Task Manager Chat Send Message Power Management Remote ISO Boot Live Connect Customized New Ticket Link System System Overview VSA Logon Policies Embedding the VSA Logon Form in Web Pages User Settings Preferences Change Logon System Preferences Check-in Policy Naming Policy User Security Users Create a New Master User User Roles Machine Roles Scopes Sharing User-Owned Objects Logon Hours User History Orgs/Groups/Depts Manage Set-up Types Server Management Request Support Configure Processing Hotfixes Manually Set URL to MS-SQL Reporting Services Engine License Manager Service Desk Licensing System Log Statistics Logon Policy Application Logging Outbound Email Customize Color Scheme Site Customization Creating Custom Agent Icons Customize: Live Connect Ticketing Ticketing Overview View Summary Create/View Delete/Archive Migrate Tickets Notify Policy Access Policy Assignee Policy Due Date Policy Edit Fields Email Reader Email Mapping Database Views Database Views Excel Usage Crystal Reporting Usage Views Provided fnMissingPatchCounts_UsePolicy / fnMissingPatchCounts_NoPolicy fnOSCounts vAddRemoveList vAdminNotesLog vAgentConfiguration vAgentLabel vAlertLog vBackupLog vBaseApplicationInfo / vCurrApplicationInfo vBaseCpuInfo / vCurrCpuInfo vBaseDiskInfo / vCurrDiskInfo vBaseDriveManufacturer / vCurrDriveManufacturer vBasePciInfo / vCurrPciInfo vBasePrinterInfo / vCurrPrinterInfo vCollectionMember vConfigLog vkadComputers vkadUsers vLicenseInfo vMachine vMonitorAlarmAlert vMonitorAlarmCounter vMonitorAlarmProcess vMonitorAlarmService vMonitorAlarmSNMP vMonitorAlarmSystemCheck vNetStatsLog vNtEventLog vOnBoardDeviceInfo vPatchApprovalStatus vPatchConfiguration vPatchPolicy vPatchPolicyMember vPatchStatus vPortInfo vScriptLog vScriptStatus vSystemInfo vTicketField vTicketNote vTicketSummary vUptimeHistory vvProAssetDetails VSA API Web Service VSA API Web Service - Overview Enabling VSA API Web Service Special Fields VSA API Web Service Sample Client - C# GUI application VSA API Web Service Sample Client - ASP Page VSA API Web Service Security Web Links - Inbound and Outbound VSA API Web Service - Operations AddMachGrouptoScope AddOrg AddOrgDeptStaff AddOrgToScope AddScope AddScopeOrg AddTicRequest AddUserToRole AddUserToScope AdminGroupAccess AssignRole AssignScope Authenticate CloseAlarm CreateAdmin CreateAgentInstallPackage CreateMachineGroup CreateRole DeleteAdmin DeleteAgent DeleteAgentInstallPackage DeleteMachineGroup DeleteOrg DeleteRole DeleteScope DisableAdmin Echo EchoMt EnableAdmin GetAlarm GetAlarmList GetGroupLicenseInfo GetLogEntry GetMachine GetMachineCollectionList GetMachineGroupList GetMachineList GetMachineUptime GetNotesList GetOrgLocation GetOrgs GetOrgsByScopeID GetOrgTypes GetPackageURLs GetPartnerUserLocation GetPublishedViewColumns GetPublishedViewRows GetPublishedViews GetRoles GetScopes GetTicket GetTicketList GetTicketNotes GetTicRequestTicket GetVerboseMachineGroupList LockFunctionAccess Primitives RemoveUserFromRole ResetPassword RoleMembership SendAdminMessage SetAdminPassword SetGroupLicenseInfo SetPartnerUserLocation UpdateOrg UpdateTicket UpdateUser Glossary of Terms Active Directory Agent Menu Agent Settings Agents Agents - Macintosh Alarm Alarm Condition Alarms - Suspending Alert Alert Types ATSE Response Code Audit Auto Learn Monitor Sets Backup Sets Canonical Name Chat Check-in Status Check-in: Full vs. Quick Collection Copy Settings and Templates Credential Current VSA Time Dashboard Dashboard List Distribute File Event Logs Events Sets File Transfer Protocol (FTP) Flood Detection Global Event Log Black Lists Group Alarms Host name Hotfix ISO Image LAN Watch Log Monitoring Logs MAC address Machine ID / Group ID filter Machine ID / Machine ID / Organization ID Machine ID Template Machine IDs vs. Agents Managed Machine Master User / Standard User Migrating the KServer Monitor Sets Monitor Types Packager Parser Definitions and Parser Sets Patch Policy Patch Update Order Performance Objects, Instances and Counters Portal Access Primary Domain Controller Private Folders Quick Status Silent Install SNMP Community SNMP Devices SNMP Quick Sets SNMP Sets SNMP Types Software as a Service (SaaS) syslog System Agent Procedures System Checks System Tray User Account Users View Definitions Virtual Machine Virtual Network Computing (VNC) vPro Windows Automatic Update Index

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