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1 Agents connect to the Kaseya Server on port 5721. This port assignment may be changed by the administrator.
2 An adequate amount of properly configured RAM is essential for good system performance especially with SQL server; the more memory for SQL Server, the less IO experienced by the disk subsystem and the higher cache/hit ratio’s you should attain.
3 SQL Server 2005 (including Express) must have SP3 or later, and SQL Server 2008 (including Express Edition) must have SP1 or later. SQL Server 2008 R2 is supported at RTM. SQL Server 2000 is not supported. To ensure enough memory resources are available on 32 bit Windows systems, you must not include the /3GB switch in your boot.ini; otherwise, excessive paging can result impacting performance. However, to allow SQL Server to take advantage of memory above 4Gig, the use of the /PAE switch is highly recommended along with the AWE feature enabled in SQL Server. When SQL Server is running on the same machine as the Kaseya Server, Min and Max Memory settings must be configured to allow at least 2 Gigabytes of FREE RAM to the OS and Kaseya Processes. Windows 2012 only supports x64 bit processors; therefore, the 32 bit settings mentioned above do not apply.
4 Running MS Windows 64-bit (XP, Vista, 7, Server 2003), SQL Server 2005 64-bit (and the Kaseya Server) all on a single Windows machine is not recommended due to a Microsoft issue related to MS Reporting Services. The issue is described in this article: http://msdn.microsoft.com/en-us/library/ms143293(SQL.90).aspx. There is no issue if you are running SQL Server 2005 64-bit on a separate machine from the Kaseya Server.
5 Backup 3.2 and later supports Windows Server 2008, Windows Server 2008 R2 and Windows 7. Backup and Disaster Recovery 3.1 supports Windows Server 2008, but does not support Windows Server 2008 R2 and Windows 7.
6 The Linux agent icon and agent menu are fully supported for GNOME 2 desktop logins. In addition, GNOME 3, KDE and Unity desktops will display windows requested from agent procedures. However, no icon, menu, or icon flashing is supported for these desktop types. There is a Gnome 3 Classic (also known as fallback) mode which emulates Gnome 2. This mode does show the agent icon. Linux distributions which have been fully supported in the past which have reached End-of-Life from their distributor are no longer supported. While existing agents should continue to work, new agent installations will not because the Linux agent installation requires packages from the Linux distribution which are no longer available to EOL'ed distributions.
7 The Linux Standard Base is a group funded by the Linux Foundation (www.linuxfoundation.org) to manage compatibility between separate Linux distributions. While untested, the Linux agent will usually run on LSB compliant Linux distributions.
8 For optimal results, deploy Discovery probes on Windows Vista, 2008 or above. Probes deployed to Windows XP or prior versions may have a reduced ability to recognize hostnames.