You may decide for performance or logistical reasons to migrate managed machines to a new Kaseya Server. This can be done at any time, whether or not the agents are currently checking in. Use the Agent > Check-In Control page to perform the following procedure.
At the original Kaseya Server, set the primary Kaseya Server setting to point to the new Kaseya Server address.
At the original Kaseya Server, point the secondary Kaseya Server setting to the original Kaseya Server address.
At the new Kaseya Server, set both the primary and secondary Kaseya Server to point to the new Kaseya Server.
Wait for all the agents to successfully check into the new Kaseya Server. At that time, the original Kaseya Server can be taken off-line.
Redirecting Module Client Software
Some modules in the VSA require installing additional client software. Identify the agent machines that have client software installed in your original Kaseya Server. In the new Kaseya Server run the following commands on each agent machine to reconnect client software:
Anti-Malware (Classic) - Run Connect Antivirus.
Antivirus (Classic) - Run Connect AntiMalware.
Endpoint Security - Run Connect Client.
Backup - Re-verify client installation from Backup > Install/Remove page
System Backup and Recovery
for Kaseya licensed client installations - Uninstall KSBR client from old server. Install again from new.
for 'managed' installations - Use Manage button from KSBR > Install or Remove page on new server.
