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Pre-Update Checklist

Warning: Do not proceed with the Kaseya update unless the Pre-Install Checklist and Pre-Update Checklist have been completed.

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Identify the license code of your existing Kaseya Server.

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Make a full backup your Kaseya Server (and database servers if SQL is running on a separate machine)

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Ensure you are prepared to revert back to your full backup to avoid disruption to your production system, if you encounter issues as a result of the upgrade.

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Separately backup the ksubscribers database and your Kaseya Server User directories. See Archiving the Kaseya Server for more information.

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Schedule the update.

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Disable anti-virus security protection just before beginning the update.