System notifications and alerts

The Global menu at the top of the VSA window contains system notification and alert icons that are accessible from any module.

System notifications

Click the icon to view and resolve VSA notifications:

Types of notifications include:

• Service Desk tickets
• System notifications - Includes both critical and warning system-level messages.
• Inbox messages - You can create multiple icons for different types of inbox message.

Alerts

Click the icon to view and resolve alerts that were generated by the Agent Procedures sendAlert() command: