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The Ticketing module manages service requests. These service requests, and your response to them, are documented using tickets.
The ticketing system automatically notifies designated VSA users and ticket submitters by email for such system events as ticket creation, changes, or resolutions. The system organizes tickets by machine ID, group ID, organization ID, department ID or staff ID. You may wish to create a "generic" organization in System > Manage to hold tickets of a global nature, such as general network problems.
Visibility of Tickets in Other Modules
Tickets can also be viewed using Live Connect (Classic) and in Info Center > View Dashboard.
Functions |
Description |
Migrate Ticketing tickets to and from Service Desk tickets. |
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Setup automatic polling of a POP3 email server to generate new ticket entries. |