Default Action Profiles and Thresholds

Administrators create default action profiles for a specific combination of user-class and test type. When a test is created in a department that uses that combination of user-class and test type, the user-class action profile is assigned to the test by default.

• User-class action profiles send email to each department's default email address when tests cross standard test thresholds.
• No other action types or recipients can be configured.
• To generate different types of actions or to specify recipients other than the departmental email account, end users must create their own action profiles.
• Administrators can assign the same user-class action profile to multiple test types within the user-class.
• Default action profiles display an asterisk (*) character in front of the name to distinguish them from department user created action profiles.

For example, assume that an administrator creates a user-class action profile named PING-DEFAULT for a user-class named ENGINEERING-RW. This action profile specifies that if a test goes into WARNING state, an email message is sent to the department's email address. If the test goes into CRITICAL state, another email message is sent. The administrator sets PING-DEFAULT as the default action profile for ICMP RTT and packet loss tests. Subsequently, when an end user from any of the departments associated with the ENGINEERING-RW user-class creates an ICMP RTT test, the action profile is PING-DEFAULT, unless the end user changes it.

Administrators create or update default user class action profiles using two pages in the following order. Both are required to enable default action profiles by user-class and test type.

• Administration > User Class > User Class Actions - Creates the action profile for a selected user-class.
• Administration > User Class > Default Thresholds & Actions - Assigns the action profile to one or more test types for a selected user-class. You can optionally modify the Traverse default thresholds that cause the action profile to be triggered. You must link the action profile to a a test on this page to enable the triggering of the action profile.

Using User-Class Action Profiles as Defaults for End User Tests