When you suppress a test, its status does not affect the overall status of any associated device, service container, or department. It continues to run at the specified interval and collect data.
For example, assume that a device has two network tests configured. When both tests have status OK, the overall status of the device in the Network column of the Device Summary page is OK. If one of these tests goes into WARNING state, the overall status of the device in the Network column of the Device Summary page changes to WARNING. However, if you suppress the test that is in WARNING state, the status of the remaining tests determines device status. In this case, there is only one other test, with status OK, so the overall device network status is OK.
A suppressed test is considered "Acknowledged."
If a device is down for maintenance, it should be suspended so that it's downtime is not accounted for in availability reports.
Two Types of Suppression
There are two types of suppression. You can choose either option separately or both.
Suppress from Display - When the status of the test changes (e.g., from WARNING to CRITICAL or from CRITICAL to OK), the test is automatically unsuppressed and Traverse again takes the test's status into account for determining device, service container, and department status. If the suppressed test returns to status OK, it is no longer suppressed. The next time its status becomes WARNING, overall device status will also become WARNING, unless you suppress the test once again.
Suppress from Notification - When you suppress a test from notifications, Traverse stops the notifications and actions associated with the test until you clear this option.
Suppress Threshold Events and Messages
You can suppress the threshold events of tests while browsing through events in the Event Manager. You can also suppress messages using the Event Manager. Messages are generated by a Message Handler instead of test assigned to a device.
Navigate to the Status > Events.
Select the gear icon in the Actions column.
Set options in the Suppression dialog.
If Statusonly is selected the event is removed from the Event Manager consoles. Events for the same test will not be added to the Event Manager until the test changes from WARNING or CRITICAL back to OK again.
If Notificationonly is selected, the event remains in the list, is shown to be acknowledged and all actions and notifications for the test are suppressed until the suppression is manually cleared from the test using either the Test Update or Manage Test pages.
If Both is selected, the event is removed from the Event Manager. Events for the test may re-display in the Event Manager after the the test changes from WARNING or CRITICAL back to OK again. However, the no actions or notifications will occur until the test is manually unsuppressed.
Suppressed message events are permanently removed from view.
Suppress Multiple Tests
You can suppress multiple selected test using the Manage Tests page.
Navigate to Administration > Devices > Tests to display the Manage Tests page.
Select one or more tests.
Select Suppress from the Modify Test drop-down list.
Click Submit.
Suppress a Single Test
You can suppress a single test using the Update Tests page.
Navigate to Administration > Devices > Tests > Update to display the Update Tests page.
Check the from display checkbox or notifications checkbox or both.
Set options for ignore conditions on summary pages.
