Acknowledge/Suppress/Annotate Events

In the Event Manager, you can perform one or more of the following actions on an event:

• Acknowledge - Makes a note of the person who acknowledged the event, but does not have any effect on display or notification
• Suppress - Either hide the event and/or stop further notifications since it changes the status of the device/container.
• Annotate - Make a note about an event.

Select the check box next to an event, or select all events via the heading check box, and then perform various actions via the right-click mouse option. Quick actions such as acknowledgements can be invoked directly by clicking on the relevant icon in the Ack/Clear column.

Acknowledge Events

You can quickly acknowledge an event by clicking on the Acknowledge icon in the Ack/Clear column, or selecting Acknowledge from the drop-down menu via the right mouse click selection.

Suppress Events

When you suppress a test, its status does not affect the overall status of any associated device, service container, or department. It continues to run at the specified interval and collect data. Suppressing an event always "acknowledges" it as well.

For example, assume that a device has two network tests configured. When both tests have status OK, the overall status of the device in the Network column of the Device Summary page is OK. If one of these tests goes into WARNING state, the overall status of the device in the Network column of the Device Summary page changes to WARNING. However, if you suppress the test that is in WARNING state, the status of the remaining tests determines device status. In this case, there is only one other test, with status OK, so the overall device network status is OK.r

There are two types of suppression. You can choose either option separately or choose both.

• Status - The event is removed from the Event Manager console. Events for the same test will not be added to the Event Manager until the test changes from WARNING or CRITICAL back to OK again.
• Notification - The event remains in the list, is shown to be acknowledged and all actions and notifications for the test are suppressed until the suppression is manually cleared from the test using either the Test Update or Manage Test pages.
• Both - The event is removed from the Event Manager. Events for the test may re-display in the Event Manager after the the test changes from WARNING or CRITICAL back to OK again. However, the no actions or notifications will occur until the test is manually unsuppressed.

Note: Enter cleared:true in the Search edit box to list Status suppressed events. Click the quick filter icon to display "device suppressed" events.

1. Navigate to the Status > Events.
2. Select the gear icon in the Actions column.
3. Set options in the Suppression dialog. To suppress multiple events, use Ctrl+click or SHIFT+click to highlight a group of events. Then select the Suppress option on one of the events with the appropriate options applies the suppression to all the selected tests or events.

   

Annotate Events

Annotations can be added to an event, again by either clicking on the icon in the Ack/Clear column or selecting Annotations from the drop-down menu via the right mouse click selection.