Windows System Performance Tuning

IMPORTANT: Make sure you back up configuration files before you make any changes to these files.

Name Servers

You can increase system performance by deploying a caching name server on the servers on which the DGE components operate.

Increasing Java Virtual Memory (JVM) Size

The DGE, BVE ObjectStore, and Web Application operate as separate processes and have their own Java Virtual Memory settings. If you add additional RAM on servers hosting DGEs, Kaseya recommends that you increase the JVM size that the DGEs use.

Increasing the JVM Size

• Shut down the DGE. Navigate to Start > Control Panel > Admin Tools > Services. Right-click Traverse Data Gathering Engine and select Stop.
• Using a text editor with word wrapping disabled, add the following line to the end of the <TRAVERSE_HOME>\bin\monitor.lax file as follows:

lax.nl.java.option.additional=-xmx512m

• This allocates 512MB of memory for the DGE process.
• Save and close the monitor.lax file.

Make sure you always dedicate physical memory (RAM) to the java process, and not swap space. For example, if you have 2GB of swap space, but only 512MB of RAM, set the JVM size to less than 512MB (do not set it to 2GB).

System Security

Kaseya strongly recommends that you terminate or disable all unnecessary services and processes on Traverse servers (this includes TELNET and FTP).

Internet Explorer Browser Settings

Make sure that you enable the following settings in Internet Explorer (Tools > Internet Options > Security > Custom Level):

• Binary and Script behaviors
• Script ActiveX Controls marked Safe for scripting
• Allow Scripting of Internet Explorer Web Browser Controls
• Allow Script-initiated windows without size or position constraints
• Scripting > Active Scripting
• Scripting > Allow Paste Operations Via Script
• Scripting > Scripting of Java Applets