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Deleting all Devices ("Start fresh")

Kaseya recommends that you do not manually delete, copy, or move the provisioning database. Instead, you must re-import the default provisioning database.

For Windows installations, perform the following steps:

  1. Shut down all Traverse components (Start > Programs > Kaseya Traverse > Stop Kaseya Traverse).
  2. Open a command window and execute the following commands:
cd <TRAVERSE_HOME>
utils\databaseUtil.pl -action import -file database\fresh\import.xml
  1. Enter y at the database initialization confirmation prompt.
  2. Start the Traverse components (Start > Programs > Kaseya Traverse > Start Kaseya Traverse.