Backup and Disaster Recovery

New optional add-on module providing complete volume and folder backup facilities. Scheduled offsite replication transfers all image backups to a remote FTP site at scheduled times.

Office Patch Installation

The Patch Mgmt system now supports Microsoft Office updates for Office 2000, Office XP, and Office 2003 on the Windows 2000, Windows XP, or Wondows 2003 operating systems.

Because virtually all Office 2000 service packs and patches require the user to provide the Office installation CD(s), the user must be logged in and must respond affirmatively to a dialog in order for the Office 2000 patches to be installed. If the user responds negatively or does not respond within five minutes or is not logged in, the patches will not be installed. On the Machine Update and Patch Update screens, those patches will display the following status: User not ready to install. Because of the requirement for the installation CD(s), these patches are excluded from installation when the machine is configured for Automatic Update under the Patch Mgmt tab.

All service packs and a few patches for Office XP and Office 2003 require the user to provide the Office installation CD(s). In these cases, the command line switch has been set to /INSTALL-AS-USER /DELAY-AFTER=60. This enforces the requirement that the user must be logged in and must respond affirmatively to a dialog in order for the Office service packs or patches to be installed. If the user responds negatively or does not respond within five minutes or is not logged in, the patches will not be installed. On the Machine Update andPatch Update screens, those patches will display the following status: User not ready to install. Because of the requirement for the installation CD(s), these patches are excluded from installation when the machine is configured for Automatic Update under the Patch Mgmt tab.

Those patches that do not require the Office installation CD(s) will be processed as any other patch, and will be installed when the machine is configured for Automatic Update under the Patch Mgmt tab.

Windows Messenger and MSN Messenger Patch Installation

The Patch Mgmt system now supports Windows Messenger (versions 4.7 and 5.x) and MSN Messenger (versions 6.x and 7.x) patch detection and where available patch installation. In some cases, actual patches are not provided by Microsoft because the fix has been provided in the latest version. On the Machine Update and Patch Update screens, those patches will display the following status: Product upgrade only. When this is shown, the user must go to the appropriate Microsoft web site and download/install the current version.

Patch Policy

Patch policy logic has been changed. From this release forward, if a patch is denied for a collection, then that patch will be denied for any machine belonging to that collection, even if that machine belongs to another collection that approves the same patch. This logic is the reverse of previous releases. The unassigned policy has been eliminated since it is no longer necessary with this type of logic. The system now approves all patches for deployment to any machine that belongs to no collections.

Windows Installer Patch Behavior

Patches for the Windows Installer are now automatically installed any time any other patch is installed. This was done to be consistent with Microsoft's Windows Update processing and because of patch dependencies on the current version of Windows Installer. Since the Windows Installer patches are automatically applied, they are no longer available under the Patch Approval function under the Patch Mgmt tab.

Patch Status

A new Patch Status function, under the Patch Mgmt tab, provides a quick summary of which machines are missing patches, have failed installations attempts, or have installations pending. There is also a new Test function on this page. Test will validate that the entire patch distribution and installation system functions properly with the selected machine’s current settings. Use Test to verify a machine’s setup if patch installs fail.

Patch File Source

Two new buttons, "Reload System Server" and "Reload File Server", have been added to the File Source function under the Patch Mgmt tab. The "Reload System Server" button will delete all exisitng patches on the KServer so that they will automatically get refreshed. The "Reload File Server" button does the same for the file server that is setup to be a source of patches.

Patch Report

• Modified to pull patch history from both the script log and the patch status tables to form the patches installed last N days
• Added a report category to show missing patches by machine
• Added flag to exclude machines without data from any tabular sections of the report.

Exec Summary Report

Added extensive customization to this report . You can now add additional fields and completely control the network health score calculation.

Terminology Changes

A few minor terminology changes appear in this release to clarify system components better.

• The Agent has been renamed the Client
• The server component is now universally referred to as the KServer.
• Administrator Roles - Changed administrator groups to be administrator roles

Time zone detection

Time zone detectionThe system now automatically detects the time zone of your browser and converts all displayed times from server time to your local timeTime zone detection. Furthermore, the time zone of each client is reported up. You can view the current time at a client by hovering the mouse over the status icon and viewing the tool tip (client update required). You can also view the local time at the client on the Single Machine Interface, under the Machine Info tab, by clicking the client status icon.

Delete Accounts

Deleting an account only removes the machine ID from the system. The all data associated with that account will not be removed until off hours. A new button has been added to the Delete function under that Client table to remove all data from the database not associated with a machine ID immediately.

Force Admin Password Change

You can now force any administrator to change their password at the next login. Both the Set Password and Create/Delete functions in the Admin Accounts section of the System tab support this. On the Set Password function just check the box in the far right hand column to flag an account as requiring a password change at the next login. Create/Delete support setting this flag at admin account creation time.

Login Hours

The new Login Hours function under the System tab lets you specify hours of the day and days of the week administrators may log into the system. Policy is enforced on a per administrator role basis.

Ticketing

The 1500 character input limit on tickets has been removed. Now you may enter as long a ticket note as you need.

Added ability to open a ticket in a new window. Clicking the icon to the left of the subject line, in View Summary, opens a new window at View Ticket for the selected ticket ID.

Added Archive/Delete function to delete or archive tickets en masse

Machine Changes Report

The Machine Changes report lets you compare all hardware and software differences between all selected machine’s latest audit and either their own baseline audit or an audit from a single selected machine. Use this report to identify differences between a reference machine and all other machines on your network.

System Info

Changed this function to display data for one machine at a time, like Installed Apps and SW Licenses.

Alerts Tab

This release has renamed the tab formerly known as Monitor to Alerts. The functions under the Alerts tab focus exclusively on the alerting functions built into the standard system.

LAN Watch has moved to the Client tab.

Task Manager has moved to the Remote Cntl tab.

Admin Email Address

Master administrators can now set the email address of any administrator on the Create/Delete function in the Admin Accounts section under the System tab. Click the edit icon next to any email address to change it.

FTP on XP

Modified Windows Firewall on XP to temporarily approve the FTP process during the FTP session. This prevents the Windows Block/Unblock dialog from popping up on remote user’s screens.

Patch Deploy Wizard

Added ability to download a patch from a URL in the script built by this wizard.

Client Temp Directory

This release adds a new function named Temp Directory under the Client tab. This function lets you specify the directory used by the client to store temporary files.

Get Variable Script Command

This release adds the following options to the GetVariable script command: Client Temp Directory, file size, and file last modified date.

Run Now

A Run Now button has been added to scheduled scripts and tasks. Use this button to run the task immediately without modifying any existing recurring schedules applied for that task.

Bandwidth Throttle

You can now set a maximum bandwidth consumed by the client. Set the Bandwidth Throttle value in the Check-in Control function, under the Client tab, to the desired maximum rate. The default value is disabled to let the client use all available bandwidth.

File downloading

File extensions used for ticket attachments and Get File items had their file extensions changed to force some browser versions to download them correctly. IIS 6 (used by Windows Server 2003) blocks unknown file extensions by default. With this release, any files requiring new extensions have a .bin added to the end of the existing filename. IIS 6 recognizes the .bin extension by default.

Migrate

Fixed a bug in the Migrate function that prevented public scripts and reports from importing properly.

Script Error Logging

Checking the "Continue script if step fails" check box, found on each script line, continues executing the script if that step fails. You can now optionally enable/disable logging of messages to the script log when a step fails but the script continues executing. To enable logging check the "Enable logging of script errors marked" found on the Configure function under the System tab.

First function after logon

You can now specify the first function displayed after logging into the system. Select the desired function from the drop down control in the Preferences function, under the System tab.

Client Menu Customization

You can now specify the tool tip appearing when the mouse hovers over the client icon. You can also customize the Contact Administrator… label.

Client Installer Customization

You can now use a command line option to specify the title in the progress and dialog box windows shown to the user during installation of the Client. The Client installer also supports a new command line option to install with remote control disabled. To remote control the machine after installing with this new option, a user must first select the Enable Remote Control menu item from the client icon.

Task Manager

As mentioned above, Task Manager has been moved to the Remote Cntl tab. In addition, the Task Manager results window now provides a link to get more information about the reported process. Clicking the process name opens a new window describing any available information about what the process is used for and which company provides that process.

Reset Machine Filter

There is a new Reset button at the top where you can filter down the machines displayed with each function. Clicking the Reset button removes any filtering. Use this function when administrators can not find a machine and you feel they have a filter set up that restricts their view.

MSDE 2000 Service Pack 4

The Kaseya server installation with database engine now installs Service Pack 4 of the Microsoft SQL Server 2000 Desktop Engine (MSDE).