GetIncident Response

<GetIncidentResponse xmlns="vsaServiceDeskWS">

  <GetIncidentResult>

    <IncidentResponse id="611922114996841">

      <IncidentNumber xmlns="http://www.kaseya.com/vsa/2007/12/ServiceDeskDefinition.xsd">STD000001</IncidentNumber>

      <Summary xmlns="http://www.kaseya.com/vsa/2007/12/ServiceDeskDefinition.xsd">Getting Started with Service Desk – PLEASE READ!</Summary>

      <Description xmlns="http://www.kaseya.com/vsa/2007/12/ServiceDeskDefinition.xsd">

    <p><strong><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:blue'>WELCOME TO SERVICE DESK</span></strong><br/>

    Your Service Desk module has been pre-configured with a template-driven Standard service desk, and a Knowledge Base desk. Only a few short customization steps are required to use these desks immediately. See <a href="http://help.kaseya.com/WebHelp/EN/KSD/1000000/index.htm?toc.htm?5982.htm">Getting Started</a> to quickstart your implementation of Service Desk.

    </p>

  </Description>

      <Status xmlns="http://www.kaseya.com/vsa/2007/12/ServiceDeskDefinition.xsd">Standard||Closed</Status>

      <Priority xmlns="http://www.kaseya.com/vsa/2007/12/ServiceDeskDefinition.xsd">Standard||Low</Priority>

      <Stage xmlns="http://www.kaseya.com/vsa/2007/12/ServiceDeskDefinition.xsd">Standard||Closed</Stage>

      <Category xmlns="http://www.kaseya.com/vsa/2007/12/ServiceDeskDefinition.xsd">Standard||Advice&amp;Guidance</Category>

      <CreateDateTime xmlns="http://www.kaseya.com/vsa/2007/12/ServiceDeskDefinition.xsd">2010-02-05T17:07:21.55-08:00</CreateDateTime>

      <LastEditDateTime xmlns="http://www.kaseya.com/vsa/2007/12/ServiceDeskDefinition.xsd">2010-02-05T22:59:22.64-08:00</LastEditDateTime>

      <Submitter xmlns="http://www.kaseya.com/vsa/2007/12/ServiceDeskDefinition.xsd">Kaseya Support</Submitter>

      <SubmitterEmail xmlns="http://www.kaseya.com/vsa/2007/12/ServiceDeskDefinition.xsd">noreply@kaseya.com</SubmitterEmail>

      <SubmitterType xmlns="http://www.kaseya.com/vsa/2007/12/ServiceDeskDefinition.xsd">UNKNOWN</SubmitterType>

      <IsUnread xmlns="http://www.kaseya.com/vsa/2007/12/ServiceDeskDefinition.xsd">true</IsUnread>

      <IsParticipant xmlns="http://www.kaseya.com/vsa/2007/12/ServiceDeskDefinition.xsd">false</IsParticipant>

      <Owner xmlns="http://www.kaseya.com/vsa/2007/12/ServiceDeskDefinition.xsd">garyw</Owner>

      <AssigneeType xmlns="http://www.kaseya.com/vsa/2007/12/ServiceDeskDefinition.xsd">POOL</AssigneeType>

      <Assignee xmlns="http://www.kaseya.com/vsa/2007/12/ServiceDeskDefinition.xsd">Tier1Support</Assignee>

      <ActualCompletionDate xmlns="http://www.kaseya.com/vsa/2007/12/ServiceDeskDefinition.xsd">2010-02-05T22:59:29.28-08:00</ActualCompletionDate>

      <ExpectedCompletionDate xmlns="http://www.kaseya.com/vsa/2007/12/ServiceDeskDefinition.xsd">2010-02-06T17:07:22.283-08:00</ExpectedCompletionDate>

      <IsArchived xmlns="http://www.kaseya.com/vsa/2007/12/ServiceDeskDefinition.xsd">false</IsArchived>

      <IsError xmlns="http://www.kaseya.com/vsa/2007/12/ServiceDeskDefinition.xsd">false</IsError>

      <Notify xmlns="http://www.kaseya.com/vsa/2007/12/ServiceDeskDefinition.xsd">false</Notify>

      <SourceType xmlns="http://www.kaseya.com/vsa/2007/12/ServiceDeskDefinition.xsd">ServiceDesk</SourceType>

      <CustomFields xmlns="http://www.kaseya.com/vsa/2007/12/ServiceDeskDefinition.xsd">

        <Field fieldName="Source">Text</Field>

        <Field fieldName="Urgency">Low</Field>

        <Field fieldName="KB_Article">No</Field>

        <Field fieldName="Dept">Sales</Field>

      </CustomFields>

      <Notes xmlns="http://www.kaseya.com/vsa/2007/12/ServiceDeskDefinition.xsd">

        <Note id="213494962391116">

          <Timestamp>2010-02-05T22:59:25.127-08:00</Timestamp>

          <Text>Auto Generated Note:&lt;br/&gt;

Ticket Changed&lt;br/&gt;    'currentStageGoalDateTime' cleared&lt;br/&gt;</Text>

          <Hidden>true</Hidden>

        </Note>

        <Note id="356934215185622">

          <User>garyw</User>

          <Timestamp>2010-02-05T17:07:21.55-08:00</Timestamp>

          <Text>Auto Generated Note:&lt;br/&gt;

Ticket Added&lt;br/&gt;</Text>

          <Hidden>true</Hidden>

        </Note>

      </Notes>

    </IncidentResponse>

    <Method>GetIncident</Method>

    <TransactionID>200</TransactionID>

    <ErrorMessage/>

    <ErrorLocation/>

  </GetIncidentResult>

</GetIncidentResponse>

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