Acknowledging Alarms

Acknowledge an alarm by selecting the Acknowledge button at the top of any Monitors view tab on a group, gateway or device node.

A user can acknowledge the alarm state of one more monitors to notify other users that the alarms are being investigated. When acknowledging an alarm, the user has two choices:

• Clear alarm status - This clears the alarm state and returns the monitor to its Ok state.
• Deactivate the monitors - This deactivates the monitors, with a checkbox to automatically reactivate the monitors after N minutes. If the reactivate checkbox is unchecked, the monitors stays deactivated until being manually activated.

  

Acknowledge Notification Format

The format of the acknowledge notification message is not inherited down the navigation tree. Instead, the default notification format is specified using the menu at the top of the page and applies to all nodes. Click the Mail, SMS & messaging option, then click the Default Messages tab to view or update this format.

Note: The Format Variables topic lists the format variables you can include in an acknowledgment notification message.