Adding a Gateway

Adding a gateway involves the following main steps.

1. Add and configure a gateway node on the navigation tree.
2. Export the gateway node's configuration to a data file.
3. Use knmsetup.exe to install a new gateway on the system hosting the gateway.
4. Copy the configuration file to a directory on the system hosting the installed gateway.
5. Restart the gateway service on the host of the gateway system.

Procedure

1. Select a group that will serve as the parent group of the new gateway.

   Note: The group must be above or equal in rank to other gateways that already exist on the tree. You cannot create a gateway below another gateway on the same branch.

2. Click the Deploy a new Gateway command.
   • The Edit gateway > Basic properties tab displays.
3. Enter the Name and Description of the new gateway.
4. Enter Address and Port settings for the gateway.
   • If, for evaluation purposes, a Network Monitor server and gateway are installed on the same subnet, the Address and Port fields on this page should match the Server IP and Port fields on the Gateway server settings page.
   • If the server is installed behind a NAT firewall, specify the external IP and port of the NAT firewall. The NAT firewall should then be configured to redirect to the internal IP and port specified by the Server IP and Port fields of the Gateway server settings page.
5. Select the new gateway in the tree.
   • A icon displays next to the new gateway indicating the gateway is disconnected from the server.
6. Click the Download configuration command. Clicking this command creates two files in the <KaseyaInstallDirectory>/knm/gateways/<GatewayName> directory of the server host machine.
   • gateway.nxd
   • readme.txt
7. Install Network Monitor on the gateway host machine using the same knmsetup.exe used to install the server.
8. During the install, click the Options button and ensure the Gateway option is selected.
9. Complete the install. No user interface displays after a gateway is installed.
10. Stop the Kaseya Network Monitor service on the gateway host machine.
11. Copy the gateway.nxd file from the server host machine into the <KaseyaInstallDirectory>/knm directory of the gateway host machine.
12. Start the Kaseya Network Monitor service on the gateway host machine.
13. Check the status of the new gateway in the Network Monitor user interface.
    • The new gateway should now display a icon, indicating it is connected to the server.
    • If the new gateway fails to connect, see Troubleshooting gateway connections.

Note: To monitor the gateway add a device node below the gateway node that specifies an address of localhost or 127.0.0.1.