Downtime report

> Reports > Report template > (click the name of a report template) > (click the icon for an item)

> Reports > Customize reports > (click the name of a customized report) > (click the icon for an item)

Downtime report items—also call availability—can show the downtime of one or more selected devices or individual monitors. A downtime report can also be filtered by time of day and types of monitors. For example, you could calculate downtime using Ping monitors only.

Downtime report properties

All values are reported as percentages of the report period.

• Group / Selected groups - Enter text to display the names of groups in the Group list that match the text entered. Select one or more groups in the list, then click the Add button to add the groups to the Selected groups list. You can also click the Select button to browse for target groups. To remove a group, select it and click the Remove button. Applies to Customized reports only.
• Period - Specifies the period for this item. Applies to Customized reports only.
  • Current day, week, month, quarter, year
  • Last day, week, month, quarter, year
  • User defined period
  • Offset in days

    Note: Report templates specify the time period when the report template is run.

• Downtime reporting
  • Report downtime for devices - Displays individual devices and their contribution to downtime.
  • Report downtime for monitors - Displays each monitor in each device and its contribution to downtime.
• Report uptime - The time the monitor was in a normal state.
• Report downtime - The total time the monitor was in the alarm state.
• Report unknown time - Unknown is the time Network Monitor did not know the status of the monitor, for example if the Network Monitor service was stopped for a couple of hours. If left blank:
  • Consider unknown time as uptime
  • Leave unknown time as unknown time
• Include devices and monitors with no downtime in the report - If blank, eliminates devices from the report that have no downtime issues.

Advanced properties

• Downtime calculation
  • Sum - Sums downtime values in the report.
  • Avg - Provides average downtime values in the report.
• Time limit - Limits downtime data to a daily range of hours.
• Monitor limit - Limits downtime data to specified types of monitors.