How do I rename a machine account that already exists?
Select the radio button next the Agent machine you wish to rename.
Select Rename Agent at next check-in then rename account on the system server if you want to rename the account name on both the Agent and the server (best for actively checking in machines). Select Rename account on system immediately to rename the account on the server immediately.
Press Rename.
What happens if an account is renamed on the system without renaming the Agent first?
The Agent continues to try to check into the system with the old name. The server will automatically create a new account for that machine using the name it is trying to check in with. Update the account name at the Agent by right clicking the Agent menu and entering the new account name.
Why would I use the merge function?
Use merge to combine log data in two different accounts that pertain to the same machine. This could be necessary if an Agent was uninstalled and then reinstalled with a different account name. Also, loading a new Agent onto a machine that has had an Agent before may create a duplicate account for the same machine. Merge combines the accounts as follows:
Log data from both accounts are combined.
Baseline Audit data from the old offline account replaces any baseline data in the selected account.
Alert setting from the selected account are kept.
Pending scripts from the selected account are kept. Pending scripts from the old offline account are discarded.
The old account is deleted after the merge.
NOTE: Since the machine can only be active on a single account, only offline accounts are given as options to merge with.
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