The following selections are accessible from the Create function:
Clicking a radio button next to any listed existing user account will copy all Agent setting from that account to use in the new account you are creating.
Machine ID
The unique name assigned to the Agent machine or user.
Group ID
Designates which group the Agent machine user (designated by the Machine ID) will belong to. Clicking the dropdown menu shows a list of groups currently administered by the System Server. These groups can only be created by the master administrator, and are created/edited in the Admin Account function of the System feature tab.
Press this button after inputting all of the user information in the fields listed above.
Set/Clear New accounts created in group ID <Group ID> copy settings from <Machine ID>
Clicking the Set link assigns the account selected with the radio button in the Select Copy column, to be the default account to copy settings from for the current Group ID. When ever a new account is created for the for this Group ID the default account will be automatically selected. Click Clear to remove this assignment.
Set/Clear Accounts created in unassigned group IDs copy settings from <Machine ID>
This link is only visible when logged on as a Master Administrator. Clicking the Set link assigns the account selected with the radio button in the Select Copy column, to be the default account to copy settings from when ever a Group ID with no default assigned is active. Click Clear to remove this assignment.
Admin Email
Enter the e-mail address of the individual responsible for administering support to the Agent machine. This may be the administrator, but is often someone who is part of the IT staff of the Agent company.
Check Auto Assign to automatically enter a user email address when creating a new machine account. The email address is set to machineid@groupid.com
Contact Name
Enter the name of the individual using the Agent machine.
Contact Email
Enter the e-mail address of the individual using the Agent machine.
Contact Phone
Enter the phone number of the individual using the Agent machine.
Download/Email Agent Installation
Selecting the unique Agent machine link displays the Web page Agent machine users will see before installing the Agent. Instructions on installing the Agent are displayed on the setup download screen. To send the link to the Agent machine user via e-mail, click the Email Link To link.
First Checkin
Lists the time that each Agent checked into the server for the first time.
Check-in status
The check-in status of the machines shown in the Agent machine list is indicated by the icon shown to the left of the Agent machine ID. The icons and their status are as follows:
Agent has checked in
Agent has not recently checked in
Agent has never checked in