Show me an explanation of the items on this page.
Why can't I see all the fixed disks on the remote machine?
The VSA can only determine how many fixed disks a remote machine has via its Latest Audit function. If you have not run Latest Audit on the selected machine, your only choice will be C:
What is the ActiveX control for?
This control automatically configures and runs the remote control viewer package for you. The first time you use any remote control function on a new machine, your browser may ask if it is OK to download and install this ActiveX control. Click yes when asked.
Can I FTP to the VSA server itself?
Yes. Clicking the FTP to VSA Server link starts an FTP session to the VSA server itself. Use this feature to remotely manage your own VSA server.
Only Master Administrators can remotely access the VSA Server.
What are some of the causes for FTP malfunction?
Some reasons for remote control failure are:
You accessed the VSA from a different address. The helper application gets connection information from a cookie on the local machine. To access this information, the helper passes the URL of the VSA to Windows. Say you downloaded the helper from www.yourVSA.net. Then you open a new browser and access the VSA by typing in its IP address 192.168.1.34. The VSA drops a cookie for 192.168.13.34 while the helper tries to get a cookie corresponding to www.yourVSA.net. The helper won't find the cookie. If this happens to you, just download a new helper application and try again.
The administrator machine is blocking outbound traffic on the agent check-in port (default 5721). The firewall may need to be reconfigured.
The target machine is on a slow connection. Let the applications run longer than the timeout period and see if that works.
FTP require Passive FTP be turned off. If you get the following error after attempting an FTP session:
Then disable Passive FTP on your browser as follows:
Open "Internet Options..." from IE's "Tools" menu.
Click on the "Advanced" tab.
In the "Browsing" section, look for "Use Passive FTP" and Uncheck this setting.
Click OK and try FTP again.