Remote Cntl > Video Streaming
In setting up a Video Streaming session, the Agent eliminates gateway and port blocking problems by always initiating outbound connections from both the remote machine and the administrator machine. Helper applications, unique to each supported remote control application, automatically determine the optimal routing path between the administrator machine and the target machine. If a direct connection is not possible then the helper applications route the remote control traffic through the VSA server on the same port used by the agents to check-in (default 5721).
The Video Streaming function is only available in the Enterprise Edition of the system.
Click this button to start waiting for remote control requests from users.
The administrator must click the Wait for remote control request button to start a video streaming session.
Ask the user to click the administrator name.
Users got to /getHelp.asp and click the administrator name to invite in the administrator to remote control their machine.
Use alternate remote control
The default remote control service uses WinVNC. Check this box to use RAdmin as the remote control service.
Some reasons for remote control failure are:
You accessed the VSA from a different address. The helper application gets connection information from a cookie on the local machine. To access this information, the helper passes the URL of the VSA to Windows. Say you downloaded the helper from www.yourVSA.net. Then you open a new browser and access the VSA by typing in its IP address 192.168.1.34. The VSA drops a cookie for 192.168.13.34 while the helper tries to get a cookie corresponding to www.yourVSA.net. The helper won't find the cookie. If this happens to you, just download a new helper application and try again.
The administrator machine is blocking outbound traffic on the agent check-in port (default 5721). The firewall may need to be reconfigured.
The target machine is on a slow connection. Let the applications run longer than the timeout period and see if that works.