Ticketing > Email Mapping

The Email Mapping function provides a means to set-up defaults for emails that are received and turned into tickets.  A map can be created for either an individual email address or a domain (a client’s domain). The email reader to build a ticket uses this information. This information will override the defaults provided in the configuration set-up. The fields entered are:

Email Map

The email address or domain to be mapped.  Examples would be support@kaseya.com or kaseya.com.

Set map for unassigned emails

Check this box to specify an email map for a messages received by the ticketing system from email address not covered by any other email map.

Associate map with a machine or group

Tickets can be associated with an individual machine or a machine group.  By making this selection the user is then allowed to pick a machine id or a group id..

Assignee

Name of the administrator responsible for solving this problem.

Fields

Specify the default field values entered for new tickets created when an email is received by the ticketing system.

Create

This button will create a new map.

Delete icon

Click the icon to the left of each email map to remove that map from the ticketing system.

Edit Icon

Click the icon to the left of each email map to modify the current settings for that map.