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Migrating the KServer

Use this procedure if:

  • You are replacing an old KServer with a new KServer and the new KServer is using the same external hostname / IP address as the old KServer.
  • You are upgrading the operating system of the Windows server or the SQL server used by your current KServer.

Note: If the new KServer is using a different external hostname / IP address from the old KServer, use the procedure described in System > Migrate.

Procedure

  1. Log in to your old KServer as a master administrator.
  2. Select the System > Configure.
  3. Click the Backup Now button. A SQL database backup will run within the next two minutes.
  4. To confirm the completion of the database backup, locate the SQL database backup file named <Kaseya_Installation_Directory>\UserProfiles\@dbBackup\ksubscribers_db_yyyymmddhhmm.BAK.  By default, the <Kaseya_Installation_Directory> is c:\Kaseya\. The yyyymmddhhmm portion of the filename contains the current year, month, day, hour, and minute of the database backup.
  5. Copy the entire directory <Kaseya_Installation_Directory>\UserProfiles\ to your new Windows server. This directory contains the files associated with your machine ID accounts.
  6. With the exception of the subdirectory VSAHiddenFiles, copy the entire directory <Kaseya_Installation_Directory>\WebPage\ManagedFiles\ to your new Windows server. This directory contains the scripts and managed files belonging to each administrator.

    Warning: Do not copy VSAHiddenFiles from an old KServer to the new KServer This directory contains many system helper files. Your new system installation contains the latest versions of these files.

  7. If you are re-installing the operating system or SQL server on the same Windows server, then save the directories in Steps 6 and 7. After re-installing the SQL server and KServer, copy back the two directories.
  8. Log in to your new KServer as a master administrator.
  9. Select the System > Configure.
  10. Click the Restore button.
  11. Select the link containing the date of the SQL database backup from the list that matches the backup created in Step 5. Click the Restore button to confirm the database restore operation.
  12. After the database restore completes, you will have to log back in to the new KServer using one of the original administrator accounts.
  13. If necessary, set the external name or IP address of the new KServer to match the old KServer using System > Configure.

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