Executive Summary

Reports > Executive Summary

This report summarizes the status and health of all selected machines in one quick view. The report computes an overall score projecting the over all health of the managed group of machines.

The Executive Summary report shows the following sections:

• Client Information - Displays number of machines (servers and workstations) and the names of the primary points of contact for this group.
• System Activity - Quick view enumerating number of times machines were audited and scanned for missing patches. This section also shows the total number of patches installed during the specified number of days. Click Change Rows... to fully customize this section.
• Ticket Status - Summary of tickets status over the specified number of days.
• Disk Space Used - Graph presents the percent of free disk space on all selected machines. Restrict this chart to servers only by checking the "Only list servers in Disk Space Used" box.
• Network Health Score - Displays individual component scores and overall health score for all the selected machines as a group. (see Network Health Score section below for details) Click Change Score... to fully customize this section.
• Operating Systems - Pie chart showing the break down of operating systems in the selected group.
• Patch Status - Pie chart summarizing the state of missing patches for all selected machines.
• Alert Notifications - Summarizes alerts issued in the specified number of days. This section breaks the alert count down by category of alert.
• License Summary - Summarizes the OS and MS Office licenses found by audit.
• Endpoint Security Last N Days - Lists statistics for untreated security protection threats.

  Note: The Endpoint Security Last N Days section only displays if you have separately purchased the Kaseya Endpoint Security addon module.

Network Health Score

The overall network health score gives you an at a glance view of the health and usability of the selected machines. The score is broken into 5 components and scored from 0 to 4 (4 is the highest) as follows:

• Patch - The average score for each machine gives the patch score. Each machine is scored based on the number of missing patches as follows:

• OS - Modern operating systems score higher than older operating systems. The overall OS score is an average of each machine's score calculated as follows:

Note: The OS score weighting can be customized. You can individually weight the OS score given to Vista, 2003, XP and 2000. Enter the % weights (0 to 100) in the four columns normally used for %score. Place Vista in the 100% column, 2003 in the 75% column, and so on. All legacy OSs are given a zero. If you have a large number of legacy OSs deployed, considered turning off the OS score.

• Disk - Full disk drives can have a severe negative impact on your system. As such disk space used contributes to the overall system score. Disk score is computed as follows:

• Ticket - Past due tickets assigned to machines are scored as follows:

Note: The system does not delete tickets when deleting machine IDs. The ticket summary chart includes tickets matching the Machine ID and Group ID filters. Because no machine data exists for deleted Machine IDs, Views are not applied to this table.

• Event Log Score - Monitored event log alerts represent potential system problems. The number of event log alerts generated by each machine over the specified period of time is scored as follows:

• Backup Score - Counts days since the backup last ran. The older the backup is, the lower the score.
• Alarm Score - The fewer alarms generated, the lower the score.
• Script Score - Scripts provide a recurring beneficial service to a machine. The more often the script runs, the better shape that machine is likely to be in. The longer it has been since the script ran, the lower the score. The weighted thresholds for the script score count the number of days since the script last ran on the machines. The default values provide the following score:

• Endpoint Score - Untreated threats represent potential system problems. The number of untreated threats generated by each machine over the specified period of time is scored as follows:

Note: The Endpoint Score only displays if you have separately purchased the Kaseya Endpoint Security addon module.

You can adjust how heavily each category effects the final score by adjusting the weight value for each category. Weights range from 0 to 100. Set the weight to 0 to turn off that category.

The final network health score computes the weighted average of the above scores and normalizes them providing the final percentage score, 100% representing perfect.

Contact Person

The contact person displayed in the Client Information section represents the point of contact inside the organization receiving IT service.

IT Manager

The person listed as the IT Manager represents the person responsible for delivering IT services to the client organization.

Summarize data collected in the last N days

Patch, ticket, alert, and status information is time dependent. Only data collected in the specified number of days contributes to this report.

Only list servers in Disk Space Used section

Check this box to only display used disk space for servers. This box is valuable to highlight file server space as a function of network health.

Report Permission

Select Shared or Private to assign a permission to the report. By default, the Private setting will be selected. Private reports can only be viewed and run by the administrator that created the report. Shared reports can be viewed and run by all administrators.

Save As...

The settings of the report can be saved for later use. Pressing Save As... brings up a dialog box where the report can be named. The report will be listed in the left-hand navigation bar along with the corresponding permission icon, depending on whether it is labeled as private or shared .

Choosing a Report

Selecting a saved report from the left- hand navigation bar displays the settings of the report, and also gives the administrator the ability to edit, rename, or delete the report. Some of the functions below appear only when a saved report is selected from the left-hand navigation bar.

Report Name

Lists the name of the report as entered by the administrator.

Save

After making changes to the report, press Save to save the current settings.

Save As...

To make a copy of the current report, press save as... and give the report a new name. Before saving as, give the new report a permission by selecting either the Private or Shared radio button.

Rename...

To rename the report, press Rename... A dialog box will appear and a new name can be entered. Pressing OK confirms the new name and saves the report. The new name will shortly be listed in the left-hand navigation bar.

Delete...

To delete the report, press delete...

Update

Pressing Update synchronizes the information shown in the Group ID/Machine ID field with the information specified in the Specify Accounts filter.

Running the Report

1. Select the columns of data to display.

   Select any number of columns to display. Each selection creates an additional column of data in the table. There is always one row for each machine that matches the Specify Accounts filter.

2. Run the Report
   1. Enter Title Displayed On Report Header
   2. Enter a title to display in the resulting report page header. This title is saved with the report.
3. Run the Report

   Pressing run displays the result of the report in a new browser window.

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