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Request Support

The Request Support page provides multiple ways of contacting Kaseya support.

  • Support Web Site - Find answers to common questions using the Kaseya Support website at http://www.kaseya.com/support. This website provides links to the Kaseya Support Forum and to the Kaseya Support Knowledge Base. The Support Forum hosts an interactive community of Kaseya users that discuss a wide variety of issues and solutions on a daily basis. Subscribe to the forum to get new posts of interest directly emailed to you as new information appears. The Kaseya Knowledge Base provides technical information about installation and usage of the Kaseya IT Automation Framework.
  • Enable Kaseya Support to Logon - Kaseya support engineers can solve problems with your system quickly and efficiently when they can directly access your KServer. Click Create to create a kaseyasupport master administrator account on your system. The Kaseya Support engineer can use our system to log into your system and help solve any problems.

    Note: We realize the security implications of providing access to your server. To protect this logon, your system creates a secure logon. No one has access to the password, not even the Kaseya support engineer. The password gets changed every time you click this button.

  • Create a Ticket - You can directly create and track tickets in our support system by clicking the Logon button.

    Note:You can track any and all tickets you submit by clicking the Logon button. Tickets submitted via support@kaseya.com or the phone can not be tracked by you through the online system.

  • Email - Email support requests to support@kaseya.com.
  • Phone - Call our support engineers from 6am to 6pm Eastern Time, Monday through Friday at 1-415-694-5700, extension 4.

Your Information

Typically Kaseya support needs some basic information about your system to begin providing support. Your administrator name, email address, Customer ID, and system URL are provided for your convenience.