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UpdateTicket

Closes the ticket for the submitted MonitorTicketID.

A single record of the following fields is returned.

Method

string

The operation that requested this response.

TransactionID

decimal

The unique message ID for this message.

ErrorMessage

string

If blank, no error was returned.

ErrorLocation

string

If blank, no error was returned.

Currently, the only supported update to a ticket is closing the ticket. That is, to set the ticket's Status field to the value that represents the system's 'Closed' state (3). The data structure is designed to accept an array of fields, organized in name / value pairs to provide for future extensions of this method. The example below closes a ticket with an ID of 1.

<UpdateTicketRequest>
	<TicketID>1</TicketID>
	<TicketFields>
		<TicketField>
			<Name>Status</Name>
			<Value>3</Value>
		</TicketField>
	</TicketFields>
	<SessionID>13642146236194247244181221</SessionID>
</UpdateTicketRequest>