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Agents

The VSA manages machines by installing a software client called an agent on a managed machine. The agent is a system service that does not require the user to be logged in for it to function and it does not require a reboot for it to be installed. The agent is configurable and can be totally invisible to the user. The sole purpose of the agent is to carry out the tasks requested by the IT administrator. Once installed:

  • A K icon displays in the icon tray of the remote machine. This can be a custom image or removed altogether.
  • Each installed agent is assigned a unique VSA machine ID / group ID. Machine IDs can be created automatically at agent install time or individually prior to agent installation.
  • Each installed agent uses up one of the available licenses purchased by the service provider.

Agents are typically installed using packages created using Agent > Deploy Agents inside the VSA.